1. Order Cancellation Before Dispatch

Customers may request cancellation before the order is dispatched. Cancellation requests should be sent as soon as possible to caregiftbeez@gmail.com with the order number.

2. Cancellation After Dispatch

Once an order has been dispatched, cancellation is generally not accepted.

3. COD Cancellation

COD orders may be cancelled before dispatch.

4. Refunds

GiftBeez does not provide refunds merely because a customer changes their mind, dislikes a product, or orders the wrong product. Where an eligible damaged, defective, wrong or missing-item claim is approved and replacement cannot reasonably be provided, approved refunds will generally be issued as follows: prepaid orders will generally be refunded to the original payment method; COD orders may be refunded through bank transfer/UPI after verification of the customer’s payment details.

5. Refund Processing

Approved refunds will generally be processed within 7 working days after approval. The time taken for the amount to reflect in the customer’s account may depend on the payment gateway, bank or financial institution.

6. Failed/Cancelled Orders

Where an order is cancelled before dispatch and an online payment has already been successfully collected, any applicable refund will be handled according to the order status and payment-gateway processing rules.

7. Contact

Cancellation and refund questions should be sent to caregiftbeez@gmail.com.