1. Return Window

Eligible product issues must be reported within 7 days from the date the order is delivered.

2. Eligible Issues

A customer may request a remedy where the product is received damaged, defective/non-functional, materially different from the product ordered, or where an item is missing from the shipment.

3. Required Evidence

GiftBeez may request the order number, photographs, videos, packaging photographs, product photographs and a description of the issue to verify the claim.

4. Replacement First

For an approved eligible claim, GiftBeez’s primary remedy is replacement of the affected product, subject to availability and verification.

5. If Replacement Is Unavailable

If the same product cannot reasonably be replaced because it is unavailable, GiftBeez may issue a refund to the original payment method. The refund will generally be processed within 7 working days after refund approval; the customer’s bank/payment provider may require additional time.

6. Return Shipping

Where the issue is a wrong, damaged or defective product attributable to GiftBeez/product quality, GiftBeez will arrange or bear the applicable return/reverse-shipping cost as reasonably required.

7. Non-Eligible Returns

Returns are not accepted solely because a customer changes their mind, does not like the product, or ordered the wrong product.

8. Used or Misused Products

Products that have been used, damaged, modified or mishandled after delivery are generally not eligible for return/replacement. Opening a product to inspect it or identify a genuine defect does not by itself invalidate a defect claim.

9. Packaging and Accessories

Where applicable, eligible products should be returned with original packaging, accessories, tags and included components. Missing components may affect eligibility where they are not part of the reported defect.

10. Exchange

GiftBeez does not offer general product exchanges for a different product, colour, model or preference. Replacement is available for approved eligible issues under this policy.

11. Final Decision

GiftBeez will assess claims based on the information and evidence provided and will communicate the available remedy. Nothing in this policy is intended to remove any rights that cannot lawfully be excluded.

12. Contact

Return/replacement requests should be sent to caregiftbeez@gmail.com with the order number and relevant details.